Why Occupational Therapy?

COVID Update and Policies: Due to the recent increase in cases around our community we will continue to implement the below policies to keep everyone healthy/safe.

• Masks will continue to be required for all adults and we encourage that if your kids can wear them successfully that they wear one too.

• Hand washing/sanitizing will be encouraged before and after sessions to help with the spread of germs.

• We will keep our lobby closed at this time in order to limit the amount of individuals in a closed/confined space. 

• Please be cautious if you have been in contact with someone that has tested positive or if you have symptoms, please stay home. We will be offering telehealth via Zoom to those that need to cancel due to illness.

• Cleaning in between clients will also continue to decrease the spread of germs.

Cancelation Policy: All cancellations must be submitted 24 hours prior to your scheduled appointment. We understand that illnesses or emergencies occur and will accept these as excused. However, last minute cancelations or no shows will be billed/documented as below.

• If you reschedule or are late for 3 scheduled appointments within 60 days the office will reserve the right to discharge the client. Additionally, if you arrive late for a scheduled appointment, the session will still end at the scheduled time or may be cancelled.

• If you fail to appear for an appointment (no show) without providing the appropriate advance notification for 3 or more appointments within 60 days, the office will reserve the right to cancel all pending appointments and to no longer offer services to you as a client.

• Non-Emergency: 24 hours’ notice: This includes vacations, pre-planned doctor’s appointments, family events, parties, sports events, lack of babysitter, etc. This includes anything that is not designated by “emergency” (see below). The session must be canceled within 24- hour notice. If cancellations become excessive for nonemergency purposes, then the client may lose his/her weekly slot in the therapy schedule. If the session is not canceled within 24- hour notice a late fee of $30 per session will be billed. Individuals who do not call or show up for an appointment will receive written notification and incur a $55 charge payable prior to the next scheduled session.

• Emergency: Cancel by 9:00 AM: Emergency cancellations are due to illness, death in the family, or illness of a family member. These sessions must be canceled by 9:00 AM on the day of the therapy slot. If your child does not go to school, you should call first thing in the morning to report the illness. It is understood that on some occasions children are sent home late in the day. If this happens on occasion beyond the family’s control, you will not be billed.  By clicking accept I understand all financial policies provided by Kidz First Therapy this will act as a signature of acceptance to this policy.

  Please do not bring your child with a fever, strep throat, unidentified rash, diarrhea, vomiting or any highly contagious illness. In general, if they are too sick for school, they are too sick for therapy. Your child must be fever free for 24 hours. If your child appears ill you will be billed for that session, and sent home from therapy.

• Inclement Weather: Cancel by 9:00 AM: When a storm is expected, or the roads are dangerous, the office usually closes. It is understood that some clients may live far away, and while the office may not be closed, you may choose to stay home with your child. In this case you must follow the procedure for EMERGENCY cancellations and call by 9:00 AM that day if you think you would prefer not to travel, or you will be billed. Periodic storms may result in office closings. Please call if you are unsure.

• Overall Attendance: Regular attendance at the designated appointment time is expected. Progress depends upon consistent attendance. If insurance is paying for the service, they also require you to attend a regular attendance pattern to show progress. Therefore, if a client has less than 80% attendance rate per month, (unless previously arranged with the office) specific appointment times may be forfeited and therapy will be terminated.